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Lost or Stolen Cards
24 Hour Contact:
Credit Card: 800-991-4964
Debit Card:  800-991-4965

Lost or Stolen Checks
Please contact member service representative in person during normal business hours.

Contact Us

You can reach us in person, by phone or even through email.  We will be glad to assist you.
Feel free to email us with any comments or suggestions you may have.  

Postal Address   Email Address
4100 E. Virginia Beach Blvd
Norfolk, VA

  Kathy Galland:           
Kathy Roehm:             
Supervisory Committee:
Phone Numbers   Phone Extensions
Main Office: 757-857-5389
Automated: 757-857-4420
Automated: 877-768-5408 (Toll free)
Fax 757-857-4624
Lost/Stolen Visa: 800-991-4964
Lost/Stolen Debit Card: 800-991-4965
Visa Disputes: 800-600-5249
Visa Customer Service 800-423-7503
x201 Kathy Galland CEO
x208 Kathy Roehm Operations Manager
x204 Frankee Miller P.T. Title Clerk
x205 Linda Dunaway Teller/MSR
x207 Leann Baez Jr. Loan Officer
x209 Kenny Alligood IT Tech
x211 Rita Kay Stabler Asset Recovery Specialist
x214 Gerry Jernigan P.T. Accountant