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Frequently Asked Questions
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Our Mission Statement
Our Credit Union is a member owned not-for-profit financial organization.

Our mission is to serve our most precious assets, which are our members and their families.

Our staff and volunteers are dedicated to providing our members with the best possible financial services while maintaining the credit union long-term financial stability.

Our commitment is to provide fair and honest service with a friendly, caring attitude while striving to meet or exceed our members' expectations.

We exist, not for profit, not for charity, but for service.


Privacy Policy

The NFDFCU's pledge to you:

We believe your privacy should never be compromised.  At the same time, we want to offer you the array of financial products and services you need to accomplish your financial goals. 

We believe we can do both by adhering to the provisions of this privacy notice.

View our privacy policy in its entirety in PDF here.














About the Norfolk Fire Department Federal Credit Union

The Norfolk Fire Department Federal Credit Union (NFDFCU) was originally founded by Mr. Frank Talley and chartered on April 28, 1940 and organized as a cooperative financial institution.  The credit union was originally founded to provide Firefighters and their families with an alternative to high cost financial services, which were available only through banks at that time.

The credit union operated out of the back of a station wagon, operated by Chief Thorne. He would go from station to station, collecting deposits and loan payments, signing off on passbooks. You could also go to his home on Grandy Avenue and conduct business at his kitchen table.

The credit union was then moved to an unused room as part of Norfolk Fire Station #10, where the credit committee, board and few staff members would meet and make decisions affecting the credit union members.

Captain Christie Eugene became active in the Credit Union in 1949. He served on several voluntary committees before becoming Manager in 1952. He truly believed in going beyond the norm to help members with their financial needs.

On August 4, 1975, there was a groundbreaking ceremony to build an addition to Fire Station #10, thereby creating the actual Credit Union building, where it remains today.

The credit union’s Field of Membership has changed over the years, by encompassing Norfolk Fire and Rescue members as well as their families. The credit union also has Small Employee Groups (SEG) such as the Norfolk Police Union, Norfolk Airport, Virginia Beach Firefighter’s Union, churches and other small groups.

Our beloved Captain Christie Eugene remained active on local, state and national level with the credit unions until his untimely death on September 12, 2010.  The building was dedicated to “Captain Chris” on January 19, 2011.

In honor of Captain Chris, we have dedicated a page to him.  Click here to learn more about him; his influence and participation in the Credit Unions throughout the Commonwealth.

The credit union continues his legacy of helping members with their financial needs under the leadership of Kathy Galland.  Membership with the Norfolk Fire Department Federal Credit Union is afforded to all City of Norfolk firefighters, police officers, dispatchers and their families.

Our Staff



We have a wonderful and friendly staff who will treat you like a person and not a number.  They will be more than pleased to assist you with your banking needs.

CEO, Manager Kathy Galland
Operations Manager Kathy Roehm
Junior Loan Officer Leann Baez
Teller/MSR Linda Dunaway
Asset Recovery Specialist Rita Kay Stabler
PT Title Clerk Frankee Miller
PT Accounting Clerk Gerry Jernigan
   

The Supervisory Committee



The Supervisory Committee is appointed by the board of directors to police the credit union through auditing and reviewing members accounts and loans. The committee is in existence to protect the member's interest and to listen to and act on comments and suggestion that the member may offer. Please feel free to contact the committee via email to make your voice heard.
 
Board Liaison Martin Gross
Volunteer Chairperson Theresa Walker        

Board of Directors



Chairman Charles Gore
Vice-Chairman        Earl Edwards Jr
Treasurer Kenneth Pravetz
Secretary Martin Gross
Director Charles Lavene

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